IT Disposition

Frequently Asked Questions

What is the approximate range at which the laptops could be sold?

This depends on many factors including the following:

a. Make and model

b. Condition of device (grading)

c. Age of device

d. Functionality of device (is a repair or value-added step needed to maximize value and also improve sell ability?)

e. Completeness of device (for example, with or without power cord)

f. Activation lock status (under our certified standards, an activation-locked device is not considered reuse or resale ready as a whole unit; parts not affected by the activation lock can be reused)

What is the commission charged for selling the laptop?

Our approach for recycling is to maximize the percentage of reuse by strategically identifying which repairs or value-added steps are needed to maximize return and also maximize end-user experience and reliability (for example: replace the battery for a device that has a consumed battery vs selling as-is). We believe this approach helps build the trust and credibility needed to support a responsible and robust circular economy. We also back all of the devices we qualify and sell with a competitive warranty which we take all the liabilities for so our partners can have a clean break point after the device sells. We need to have ownership over the warranty and RMA process so that our customers can have a predictable and consistent experience while freeing our clients/partners of any operational expenses related to supporting the reverse logistics process flow. In short, the return you get as a client from a high level is based on the formula below:

Selling price - Selling costs - Cost of value-added steps - Reserve for RMA liabilities = Balance returned

There wouldn’t be any pay-in-advance costs you would incur for our services for disposition. Costs would be deducted from the sold item. The only exception would be for items that affect our pollution liability insurance coverage where we incur additional operational costs; the most obvious items that fall into this category are display monitors, TVs, and printers.

How will data be handled? Can you delete data on activation-locked laptops?

Data will be handled securely with everything that we do. For non-activation-locked devices, the data erasure and sanitization process is straightforward following the standardized protocols. You will get a certificate of data erasure. We also perform data validation to ensure that the processes are always in control. As for activation-locked devices, the data erasure process is a bit different. We would still run the devices through our erasure processes but because a partial email is retained as part of the activation lock, it isn’t considered an R2 device ready for resale or reuse. The device wouldn’t be reused as a whole unit; parts that aren’t affected by the activation lock can be reused. The parts affected by the activation lock would be destroyed. We provide a Certificate of Destruction with photos of affected parts. For activation-locked devices, I would say that there isn’t much of a return; Operating expenses would consume the gain for the most part.

Is there a way to reset activation-locked laptops if we don’t have the password or the invoice?

If we are referring to MacBooks or Apple devices then the answer is no. If it is simply password-locked then the data erasure process would make the laptop usable again. If it is truly iCloud locked, then there isn’t a way to remove the lock without modifying the serial number or replacing the affected chips. The best way to prevent this is to have an MDM solution in place or have good records of purchases from an authorized seller of the manufacturer. The only option would be to have input from the original user.

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